FREQUENTLY ASKED QUESTIONS

wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.

Instead of returning the item, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability, every return has a carbon footprint. So just tell us what went wrong, send along a picture and we will give you your money back in full. See link below for more details.

Shipping & Return Policy

Cancellation of the order can be made 15 minutes after placing the order with us. After 15 minutes, our ability to make changes or cancel your order is extremely limited once the order is in progress. Please check order carefully before ordering. Contact us here if you’d like to request changes or cancel your order.

Tracking numbers are numbers assigned to packages when they are shipped. Tracking numbers are useful for knowing the location and time deliveries. It is a unique ID number or code assigned to a package or parcel.

ORDER TRACKING

As with all shipping, delivery time may vary depending on a range of factors including unforeseen delays, local holidays, processing complications, adverse weather conditions, and so on. However from our warehouse in China the delivery times per region are represented by the following:

Canada 15-30 days